T-Online rechnung

hello,

sorry for the English, I can not write in German.

I have bought a T-online 1500 MB plan, about a 6 - 7 weeks ago, now I got the first bill/invoice for 80 Euro (counted by minute instead of a 1500 Mbyte limit) !!! I called T-online and the man on the phone said that I used the wrong 'Zugangsdaten' for my connection, the old instead of the new. (oke, maybe I had to read it more carefully, but for a non german speaking internet noob like me it is all very strange)

However in the Telecom shop they asked me if I would keep the old account/Zugangsdaten and I said that the old one must be closed/stopped. So if they had done that, I should know about 7 - 10 days (when the old account was blocked) that I had to change to the new account.

I don't think it is fair from t-online to send me a bill for 80 Euro when I use my old account that should be closed. Is there someone with the same problem: did you get back your money, and if, how dit you manage that ?

Thanks

pan001

 

Was your old plan a DSL connection, too?

If you just change from one DSL plan to a different one
you should keep your "Zugangsdaten" with the same username
and password. Only the cost structure would change, whether
per minute, per volume or flat rate.

Maybe you ordered a new plan instead of modifying your existing plan.
Then it's your responsibility what plan you use.

What exactly was your old plan?

Andy

 

The old plan was just a dail-up (56k) account for a couple (4 - 5Euro) of euro's each month and 0.018-0.020 euro/minute after X hours online.

So I went from an old 56K modem to a adsl account.

 

I think this could be the basic problem.
You should also keep in mind: when having a dsl flat rate ( like your 1500 MB) you will be charged extra when using a modem connection ( for example when being ouside in an hotel or so). They bill each access and additional the transferrates.
I faced this problem too.